Shipping policy

Shipping & Returns Policy

Shipping Policy

Processing Time:

  • Orders are processed within 1-5 business days.

  • Processing times may vary depending on product availability and supplier location.

Shipping Times & Delivery:

  • We source products from suppliers in China, France, the US, and the UK.

  • Estimated delivery times vary by destination:

    • UK: 5-15 business days

    • US: 7-20 business days

    • France: 5-15 business days

    • China: 10-30 business days

  • Some items may arrive separately due to multiple supplier locations.

  • Delivery times may be affected by customs, local postal delays, or other unforeseen circumstances.

Shipping Fees & Customs:

  • Shipping costs are calculated at checkout based on the destination and item weight.

  • Import duties, taxes, and customs fees may apply for international orders and are the buyer's responsibility.

  • We are not responsible for customs delays or additional charges imposed by the destination country.

Order Tracking:

  • A tracking number will be provided via email once your order has been shipped.

  • Tracking information may take a few days to update, depending on the shipping provider.

Lost or Delayed Packages:

  • If your order has not arrived within the estimated delivery time, please contact our customer support for assistance.

  • We are not liable for lost packages due to incorrect shipping addresses provided by the customer.

Returns & Refunds Policy

Eligibility for Returns:

  • You may return items within 14 days of receipt.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Certain products, such as personal care items, perishable goods, or custom-made items, are non-returnable.

Return Process:

  • To initiate a return, contact our customer support with your order number and reason for return.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Once the return is received and inspected, we will notify you of the refund status.

Refunds:

  • Approved refunds will be processed within 5-10 business days to the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error.

Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

  • We will arrange for a replacement or refund at no additional cost to you.

Exchanges:

  • We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

For further inquiries, please contact our customer service team at info@spendandshop.com